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For more information about Education, please contact Kris Davis, Director of Education, at kristinp@pimn.org or 651/789-5508
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| ***BACK BY POPULAR DEMAND****
Professional Problem Solving
* The three most critical skills
* Four things you must find out before you start
* How to save yourself work and expedite the process
Customer Complaints
* The critical do's and don'ts
* Negotiating solutions
* What everyone forgets to do
Handling Angry Customers
* The one and only strategy
* Four simple steps to always follow
* What NOT to do!
Interacting with Others in the Workplace
* Assess your won people skills with the DISC behavioral profile
* Learn your strengths and weaknesses under pressure
* Discover how you are perceived by others
Working with Difficult People
* Identifying what makes other "tick"
* How to avoid their "pushing their buttons"
* The secret to winning them over |
| Who Should Attend: Customer Service "new & seasoned", Managers, Technical Service Reps, and any employee that works directly with customers |
| Speaker: Gary Stang is a Minneapolis based sales trainer and consultant to the printing industry. Having served as a Sales & Marketing VP for two award-winning "Printing Impressions 500" companies, he has managed the customer service function and actually started his printing career as a CSR. |
| Time: 9:00 am to 4:00 pm |
| Location: PIM Training Center, Rosedale Towers, 1700 HWY 36 W Ste. 510, Roseville, MN 55113 |
| Member Cost: $199.00 |
| Non-Member Cost: $299.00 |
| Register Online Now! |
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To register, call 651/789-5508 or email Kris Davis at kristinp@pimn.org |
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